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Feature Request

support ticket Note Click on message to edit

Declined
Date : 2015-07-12   |   User : Rizwan Khan   |   Vote : 1    
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bug in feature: * Note: Click on message to edit on support ticket raised by customer, i replied and added my comments - hit ''reply''. After few seconds I clicked on message and edited with few more lines of information then click on ''OK'' and i could see my edited message was saved, however after that I gone to ''Answered Ticket'' open my ticket and my edited text was missing, so I believe your edit feature has a bug and not working. You can reply as in separate box that works but if you amend existing reply and click OK that is NEVER saved. I hope this helps.


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