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Support ticket status and priority setting Last Modified: 2013-08-07


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Support ticket status settings

Go to support > Ticket / live help settings > Ticket status

Tickets support states (open,answered,customer-reply, closed, etc)

Ticket stauts : new ticket status name

Color : status color

List of ticket status

 

Support ticket priority settings

Go to support > Ticket / live help settings > Ticket priority

priorities (low, medium, high, critical, etc)

Ticket priority : new ticket priority name

Color : priority color

List of ticket priority









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