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Support ticket settings


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Create new support department

Go to Support > Ticket / live help settings

To divide your live chat into various departments, you need to follow a few simple steps. Let’s start with creating operator groups for those departments first.

Department : Department name

Email : email id use for this department

Icon-link : Department icon add from gallery

Description : Department description

Live help : To Checked, this department use live help

Only for registered users :To checked, only registered users use this department

Show department : Checked to show department to users

Alocate to all admin : Checked to assign this department to all admin

To divide your live chat into various departments, you need to follow a few simple steps. Let’s start with creating operator groups for those departments first.

Support ticket status settings

Go to support > Ticket / live help settings > Ticket status

Tickets support states (open,answered,customer-reply, closed, etc)

Ticket stauts : new ticket status name

Color : status color

List of ticket status

 

Support ticket priority settings

Go to support > Ticket / live help settings > Ticket priority

priorities (low, medium, high, critical, etc)

Ticket priority : new ticket priority name

Color : priority color

List of ticket priority

Assigning support ticket department to staff

Go to settings > system administrator > edit admin

Select the departments (support ticket) that you wish to assign to the staff user

  1. click to edit admin, open edit admin form
  2. checked the box of support department  to assign departments to this admin






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