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Creating a new department Last Modified: 2013-08-07


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Create new support department

Go to Support > Ticket / live help settings

To divide your live chat into various departments, you need to follow a few simple steps. Let’s start with creating operator groups for those departments first.

Department : Department name

Email : email id use for this department

Icon-link : Department icon add from gallery

Description : Department description

Live help : To Checked, this department use live help

Only for registered users :To checked, only registered users use this department

Show department : Checked to show department to users

Alocate to all admin : Checked to assign this department to all admin

To divide your live chat into various departments, you need to follow a few simple steps. Let’s start with creating operator groups for those departments first.





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