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Live chat settings


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Create new support department

Go to Support > Ticket / live help settings

To divide your live chat into various departments, you need to follow a few simple steps. Let’s start with creating operator groups for those departments first.

Department : Department name

Email : email id use for this department

Icon-link : Department icon add from gallery

Description : Department description

Live help : To Checked, this department use live help

Only for registered users :To checked, only registered users use this department

Show department : Checked to show department to users

Alocate to all admin : Checked to assign this department to all admin

To divide your live chat into various departments, you need to follow a few simple steps. Let’s start with creating operator groups for those departments first.

Assigning Live help department to staff

Go to System administrator > edit admin

Select the departments (live chat) that you wish to assign to the staff user

  1. click to edit admin, open edit admin form
  2. checked the box of live help department  to assign departments to this admin

Live chat

Go to Online user / live chat

Position : set position to show live chat online offline icon to the user

Table view number of guest and registered users visit site with current page,browser, os platform and since online time






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