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Bug Report

Service disconnected from api

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Priority: high  |  Version : 2.4.1 RC2  |   Date : 2015-12-17   |   User : Rizwan Khan   |   Vote : 1   |   Implemented in Version : 3.1 RC12    
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every 5minutes i was getting this error that Service disconnected from api Automatically deactivated due to service no longer active on your "Other Fusion" however later noticed that on 1 service gsx report was pending and for the same imei on 2nd service sprint check was submitted as I have allowed duplicate imei processing. However source fusion has disabled the duplicate imei processing so instead of service being kept on HOLD until other service is completed its keep disconnecting the service as no issues with service, synced api 3 times and can select service on api settings. Once GSX was cleared on source i connected service again and sprink check imei gone instant so that confirmed the bug!!! please investigate and improve this feature so service is not disconnected where source has disabled duplicate imei processing. Thanks


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